The Universal
Patient Language
The Universal Patient Language (UPL) is a set of resources that helps you communicate with patients about complex topics. We are constantly evolving the UPL as we learn new things.
- Translate complex scientific data into digestible information
- Make your communications relatable and meaningful to patients
- Effectively use icons, visuals, and colors
- Enable patient learning through digital media
Learn & Apply the UPL
Explore the UPL Principles and Tools for practical guidance on ways to improve your patient communications.
About the UPL
Bristol Myers Squibb (BMS) started to develop the UPL to provide practical tools and guidance to BMS teams who create patient communications.
UPL Case Studies
Check out the UPL Case Studies for annotated examples of how we have applied the UPL to patient communications at BMS.
Patient Voice & Experience
Worldwide Customer Capabilities
We are a passionate group of BMS employees that contributes to assisting better patient experiences. We collaborate with people inside and outside BMS to apply and evolve the UPL.