The Universal Patient Language

The Universal Patient Language (UPL) is a set of resources that helps you communicate with patients about complex topics. We are constantly evolving the UPL as we learn new things.

The UPL is an always evolving set of resources that helps you communicate with patients about complex topics.

  • Translate complex scientific data into digestible information
  • Make your communications relatable and meaningful to patients
  • Effectively use icons, visuals, and colors
  • Enable patient learning through digital media

Learn & Apply the UPL

Explore the UPL Principles and Tools for practical guidance on ways to improve your patient communications.

About the UPL

Bristol-Myers Squibb (BMS) started to develop the UPL to provide practical tools and guidance to BMS teams who create patient communications.

 

UPL Case Studies

 
 

Check out the UPL Case Studies for annotated examples of how we have
applied the UPL to patient communications at BMS.

We are a passionate group of BMS employees that contributes to improving patient experiences. We collaborate with people inside and outside BMS to apply and evolve the UPL.

What our collaborators are saying about the UPL

 
   

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