The Universal Patient Language (UPL) is a set of resources that helps you communicate with patients about complex topics. We are constantly evolving the UPL as we learn new things.
- Translate complex scientific data into digestible information
- Make your communications relatable and meaningful to patients
- Effectively use icons, visuals, and colors
- Enable patient learning through digital media
Learn & Apply the UPL
About the UPL
Bristol Myers Squibb (BMS) started to develop the UPL to provide practical tools and guidance to BMS teams who create patient communications.
UPL Case Studies
Check out the UPL Case Studies for annotated examples of how we have applied the UPL to patient communications at BMS.
Patient Voice & Experience
Worldwide Customer Capabilities
We are a passionate group of BMS employees that contributes to assisting better patient experiences. We collaborate with people inside and outside BMS to apply and evolve the UPL.
What our collaborators are saying about the UPL
“This is a great effort. I applaud you for involving so many patients and caregivers. Keep this up! It really distinguishes you as an organization and a high-quality group of leaders.”
“I commend BMS for taking a leadership role to bring people with different perspectives together to help educate patients and caregivers.”
“It's so grounded! It goes really deep! It has solid foundations!”