About the Universal
The UPL is an evolving set of resources to help communicate to patients about complex topics. It was created in collaboration with patients, caregivers, advocates, healthcare providers, and visual communication experts.
Bristol Myers Squibb (BMS) started to develop the UPL to provide practical tools and guidance to BMS teams who create patient communications. To ensure that the UPL met this goal, BMS led the development of the UPL, working in collaboration with patients, caregivers, and experts inside and outside the pharmaceutical industry.
We have applied the UPL at BMS to selected patient communications, and believe it is valuable for anyone who might create healthcare communications. That is why we have made the UPL available as a public resource. Our hope is to continue collaborating across the healthcare system to improve patient experience.